Refund policy
Seven-day window
You may request a refund within seven days of purchase if a skill does not operate as described. Include the order ID, the version installed, a description of the issue and relevant error details. Contact Neurons AI through AI Coworker support.
Review and payment
Support reviews the request and may ask for information needed to reproduce the problem. Approved refunds are transferred manually to the confirmed bank account. The order records the bank reference, and the corresponding Store entitlement is revoked. Your app may disable the refunded skill.
Cancelled or unmatched payments
You may cancel an unpaid order. Transfers with an incorrect reference or amount require reconciliation; do not transfer a second payment without checking the first. Include your payment reference and order ID when requesting assistance.
Your rights
This policy does not limit consumer rights that apply by law. External API usage charges and payments made directly to third-party providers are handled under those providers’ terms.